Privacy Policy

Last Updated: December 29, 2025

Effective Date: December 29, 2025

1. Introduction

Welcome to Hearthset ("we," "our," or "us"). Hearthset is a mobile application designed to help parents teach emotional intelligence to their children. We are committed to protecting the privacy of all our users, with special attention to the privacy of children.

This Privacy Policy explains how Low Latency Labs ("Company") collects, uses, discloses, and safeguards your information when you use our Hearthset mobile application (the "App"). Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the App.

2. Special Notice Regarding Children's Privacy (COPPA Compliance)

Hearthset is designed as a tool for parents to use with their children. We take children's privacy extremely seriously and comply with the Children's Online Privacy Protection Act ("COPPA") and other applicable laws.

2.1 Age Requirements

  • The App is intended to be downloaded and managed by parents or legal guardians who are 18 years of age or older.
  • Children under 13 should only use the App under direct parental supervision.
  • We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.

2.2 Information About Children

The App allows parents to create profiles for their children, which may include:

  • Child's first name or nickname (we recommend using nicknames)
  • Child's age or age range
  • Progress data related to emotional learning activities
  • Journal entries created by parents about their child's emotional development

Important: All information about children is entered and controlled by the parent or guardian. Children do not create accounts or enter personal information themselves.

2.3 Parental Rights Under COPPA

Parents and legal guardians have the right to:

  • Review any personal information we have collected about their child
  • Request deletion of their child's personal information
  • Refuse to permit further collection or use of their child's information
  • Agree to collection and use of their child's information without consenting to disclosure to third parties

To exercise any of these rights, please contact us at chintan@lowlatencylabs.app.

3. Information We Collect

3.1 Information You Provide Directly

We may collect the following information that you voluntarily provide:

  • Account Information: When you create an account, we may collect your email address and password.
  • Child Profiles: First name or nickname, age, and any notes you choose to add.
  • Journal Entries: Text entries you create about your child's emotional development and growth.
  • Progress Data: Information about completed modules, tracks, and learning milestones.
  • Support Communications: Information you provide when contacting us for support.

3.2 Information Collected Automatically

When you use the App, we may automatically collect:

  • Device Information: Device type, operating system version, unique device identifiers.
  • Usage Data: Features used, time spent in the App, crash reports.
  • Log Data: IP address, access times, and app activity logs.

3.3 Information We Do NOT Collect

We want to be clear about what we do not collect:

  • We do not collect photos or videos of children
  • We do not collect voice recordings of children
  • We do not collect precise geolocation data
  • We do not collect contact lists or address books
  • We do not collect social media account information
  • We do not use behavioral advertising or tracking

4. How We Use Your Information

We use the information we collect to:

  • Provide the Service: Deliver the App's features, track progress, and personalize your experience.
  • Improve the App: Understand how users interact with our App to improve functionality and content.
  • Customer Support: Respond to your requests, questions, and provide assistance.
  • Communications: Send important notices about the App, updates, and security alerts (not marketing).
  • Safety and Security: Detect, prevent, and address technical issues, fraud, or illegal activity.
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes.

We do not:

  • Sell your personal information to third parties
  • Use your information for targeted advertising
  • Share children's information with third parties for marketing purposes
  • Create advertising profiles based on your or your child's activity

5. Data Storage and Security

5.1 Local Storage

Most of your data is stored locally on your device. This means:

  • Your child profiles, journal entries, and progress data remain on your device
  • Data is not automatically uploaded to our servers
  • You have direct control over your data through device backups

5.2 Cloud Services (If Applicable)

If you choose to enable cloud backup or sync features:

  • Data may be stored using Apple's iCloud services
  • Such storage is subject to Apple's Privacy Policy
  • We use industry-standard encryption for any data transmission

5.3 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure coding practices
  • Regular security assessments
  • Limited access to personal information by employees

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Third-Party Services

The App may use the following third-party services:

6.1 Apple Services

  • App Store: For app distribution and in-app purchases
  • iCloud: For optional data backup (if enabled by user)
  • StoreKit: For processing in-app purchases

These services are governed by Apple's Privacy Policy: https://www.apple.com/legal/privacy/

6.2 Analytics (If Any)

We may use privacy-focused analytics to understand app usage patterns. Any analytics we use:

  • Do not collect personal information
  • Do not track individual users across apps or websites
  • Are compliant with COPPA and other privacy regulations

7. Data Retention

We retain your information only for as long as necessary to provide the App's services and fulfill the purposes described in this Privacy Policy.

  • Account Data: Retained until you delete your account
  • Local Data: Stored on your device until you delete the App or clear App data
  • Support Communications: Retained for up to 3 years for quality and training purposes
  • Anonymized Analytics: May be retained indefinitely in aggregate form

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You can request a copy of the personal information we hold about you.

8.2 Correction

You can update or correct your information within the App's settings or by contacting us.

8.3 Deletion

You can request deletion of your personal information by:

8.4 Data Export

You can export your journal entries and progress data from within the App.

8.5 Opt-Out

You can opt out of:

  • Non-essential communications via App settings
  • Analytics collection (where applicable) via App settings

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the categories and specific pieces of personal information we have collected.
  • Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
  • Right to Opt-Out of Sale: We do not sell personal information, so this right does not apply.

To exercise these rights, contact us at chintan@lowlatencylabs.app.

10. International Users

If you are accessing the App from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using the App, you consent to the transfer of information to the United States, which may have different data protection rules than your country.

10.1 European Users (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to lodge a complaint with a supervisory authority

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an in-app notification or email for material changes

We encourage you to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Low Latency Labs

Email: chintan@lowlatencylabs.app

For COPPA-related inquiries or to exercise parental rights, please email us at chintan@lowlatencylabs.app with the subject line "COPPA Request."

We will respond to your request within 30 days.

13. Additional Disclosures

13.1 Do Not Track

The App does not respond to "Do Not Track" signals because we do not track users across third-party websites or services.

13.2 Links to Other Sites

The App may contain links to other websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

13.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.